Free shipping via DHL Express.

Sourcing, Care & Returns

Acquiring a Moroccan Carpet
  • Acquiring a Moroccan carpet is a well-thought-out investment. We know you’ve been considering this purchase for a while, and whatever we can do to help, we’re more than happy to do!

  • Any questions you have about any carpets on our store or Moroccan carpets in general, their origins, where and how we source, or how to care for your new  Moroccan carpet - please get in touch at any time.

Shipping
  • Free shipping to wherever DHL can ship out of Morocco.

  • Items shown on the site are located in Marrakech, Morocco and will be shipped to you via DHL - please allow up to 4 weeks for delivery, although most will arrive within 1 to 2 weeks.

  • Import duties may be payable at the receiving end depending on your country, so you’ll need to look into if they apply to you.

  • Certain countries do not allow packages being shipped from Morocco into their territories. Please reach out to confirm shipping availability to your desired location.

Order Returns 
  • We hire a professional photographer, so we can accurately show the colors, condition and texture of our carpets .

  • We're always happy to answer all your questions, prior to your purchase, to help you chose the right piece for your space.

  • If once you receive your Moroccan carpet, it isn’t right - that’s OK.

  • Contact us within 48 hours of receiving your order to coordinate the return of the item(s) in the same week for an exchange or full refund. 

  • We do NOT cover return shipping.

  • Returns are to be made to Marrakech, Morocco.

  • Make sure it is in original condition. Returns requested after one month will not be accepted.

Sourcing
  • If you can't find what you're looking for on the store - we're happy to find your magic carpet for you.

  • As we specialize in Beni Ourain carpets, it's not always guaranteed that we'll be able to find exactly what you have in mind; but if it’s similar to a piece that we’ve had in the past or you have a certain style, color, and make in mind, then we’ll be happy to put the Ali Baba hat on and dig deeper in the cave.

  • Send us a message below, and we’ll definitely get back to you with some options.

  • In addition to sourcing for your home - We love working with our trade clients on interior projects, commercial fit outs and event styling sourcing.

Wash and care 
  • All our carpets are hand washed in Marrakech before being shipped around the world. Any repairs required are hand done by skilled artisans using traditional methods to best suit the carpet and its origins.

  • Washing usually involves a spot clean for any visible marks, then a large broom and warm soapy water to brush out any other dirt or stains, before being hung out to dry  in the Marrakech sun.

  • We recommend only using water and mild soap to spot clean your carpet, as opposed to chemical cleaners. Keep cleaning to the basics.

  • Carpets should be vacuumed regularly, and hung outside in the sunshine and fresh air when possible to freshen them up and get rid of loose dirt.

Any further queries?  

Reach out. We would love to hear from you